Welcome to Accord Care & Support Age Matters

Accord Age Matters, formerly Age UK Walsall, offers a wide range of services for people aged 50+ across the whole of the Walsall borough and in Sandwell.

On 1st April 2018, Age UK Walsall withdrew from the Brand Partnership agreement with the national charity of Age UK to join forces with Accord Care & Support. 

Our new name is Accord Age Matters.

Customers should not notice any difference to the services they currently receive, and the offices in Aldridge and contact telephone number will be retained.

About Accord

Accord provides 13,000 homes and a range of services, including health and social care, to over 80,000 people across the Midlands and beyond. Accord is one the largest housing associations within the West Midlands region, employing almost 4,600 people. Accord is not-for-profit and specialises in involving customers and communities in shaping the homes and services it provides. Find out more about Accord by visiting their website here

Community Engagement Centre

Our Community Engagement Centre delivers a range of activities throughout the week which aim to engage a wide range of people aged 50+ .

Our activities promote both physical and emotional well-being, as well as providing a great venue for people to come together, socialise and meet new people.

We will be publishing a schedule of events taking place at the Centre in the very near future.  

Our Community Engagement Centre is located at:

Ford Street, Pleck, Walsall, WS2 9BW

Timetable of  Current Activities:

Please click on below link to display a time-table of current activities:


For more information please contact our Project Officer, Mark Jackson on 01922 638825

Making Connections Walsall

Making Connections Walsall is a friendly service for older people in Walsall that aims to stop people feeling socially isolated and lonely.

Accord Age Matters is one of four voluntary organisations funded by Public Health Walsall to connect older people to the right community-based provision that best suits their needs and interests.

We have two Social Connectors - Sara Zanib and Mark Jackson - who will meet with you and discuss the type of support available and the range of activities that you may wish to access. Both Sara and Mark are experienced in working with older people from a wide range of communities and backgrounds.  They recognise everyone is different so will take time to discuss what support is right for you!

Referrals are dealt with by the Fire Service in the first instance, who will then refer you to the relevant Social Connector Hub in your area.

If you are an older person - or know an older person - who would benefit from more social interaction, please contact the Fire Service on 0121 380 6690

When accessing this scheme, you will also be offered the opportunity to have a Safe and Well Visit by the Fire Service if you have not previously had one.

Carer's Support Service

Our Carers' Support Service provides essential respite within the home for a carer of an individual with dementia.

The service is delivered by trained staff who will pro-actively engage with the service user to support social interaction, gentle physical exercise and, where appropriate, to get out and about in the local community.

Service cost - £16.50 per hour (minimum of 2 hour call)

All staff are security checked to an enhanced level and receive regular supervision and support from the scheme's Coordinator.

For more details on this, or any of our other services, please contact us on the details below.

CONTACT:  Jenny Holloway on 01922 638 825

Friendship Support Scheme

Our Friendship Support Scheme is a free service that helps combat isolation for older people across the borough.

The Scheme's main aim is to help isolated older people in any setting, not just within the community, become more socially active and receive support to access local community activities.The individual will be visited in their own home by one of our vetted and trained volunteers.  The volunteer will not only provide social interaction within the home, but will also support people to get out and about in the local community or re-engage in previous interests that may have gone by the way-side.

This service also offers a free telephone support service if an individual does not want to be visited in their home but would benefit from a friendly chat on a regular basis.

CONTACT Karen Knight - Volunteer Coordinator on 01922 638825

Pathways 4 Life

Pathways 4 Life provide a range of support services for people living with dementia and their carers, funded by Walsall Clinical Commissioning Group. Pathways 4 Life deliver a range of information, advice and support services to include seven dementia cafes on a monthly basis across the Walsall borough offering people with dementia and their families, the opportunity to meet, share experiences and access a range of support services.

Find out more here

Help at Home

Help at Home is a not-for-profit service delivered by Accord Age Matters. The service offers you as much or as little help as you need, in and around the home. From housework to shopping or escorting people to doctor and hospital appointments we can help.

The service charges just £16.50 per hour. All staff are security checked to an enhanced level and receive regular supervision and support from the scheme's Coordinator.

Please call Jenny Holloway 01922 638 825 for a no-obligation chat about the service.

Falls Prevention Service

This service, funded by Walsall Public Health Service, focuses on raising awareness of the impact of falls by increasing knowledge of the approaches, activities and services which help to reduce the risk of falling in later life.

We provide community groups of all shapes and sizes with training on fall risk factors, mitigating activities, and how to support others in the community to conduct self-assessments

This includes your very own self assessment form, which helps assess your current and future risk of falling can be completed and emailed back to Geraldine Burns via the contact details below. If you would like a hard copy of the self assessment form, please contact us via the main telephone number below.

CONTACT Geraldine Burns for further information about this service on 01922 638 825


Accord Age Matters will be delivering the following specific activities:

  • Tailored support for those aged 50+ who have been unemployed for some time
  • Tailored support for those aged 50+ who are currently not working but are not siged up for any unemployment benefits
  • Support to enable individuals to regain confidence and learn or update skills necessary for the modern job market - e.g. support with IT, CV writing, application forms and interview skills
  • Support to access and participate in social activities to re-gain confidence in social settings
  • Support to access relevant training

For more information about the Community Matters Programme please contact Asima Hussain on 01922 638825

For more information about the Community Matters Programme please email communitymatters@heartofenglandcf.co.uk  or visit the website www.heartofenglandcf.co.uk

Building Better Opportunities - The Bridges Programme

The Building Better opportunities programme is funded by National Lottery Community Fund and the European Social Fund (ESF), who are co-investing in local projects tackling the root causes of worklessness, promoting social inclusion and driving local jobs and growth.

The scheme works across Walsall, Wolverhampton and Dudley to support people aged 50+ who are furthest removed from the job market.  Work and Enterprise Advisors will work with individuals to determine their goals and aspirations to gain future employment.

The Bridges Project:

This scheme supports people aged 50+ to overcome barriers they may have to finding work or becoming 'work ready' and move closer to the job market.  

Barriers may include:

  • being out-of-work for a number of years and lacking in confidence
  • being recently made redundant from a long-standing job and requiring new skills 
  • being unfamiliar with modern job search facilities 
  • being unfamiliar with modern job application processes and procedures

Case Study:

Steve is 57 and had been unemployed for 18 months when he joined the BBO project. He had done several voluntary roles during this time but wanted to return to paid employment. Steve had previously worked in a warehouse and as a driver so had lots of experience but some of his qualifications had expired.

Accord Age Matters have supported Steve work towards gaining some new qualifications; he has completed a CSCS revision course so is now ready to take the next step towards applying for a CSCS card.

Accord Age Matters have also worked with Steve to improve his confidence using the internet & applying for jobs. When we first met Steve he was looking for jobs but had not registered with recruitment websites other than Universal Jobmatch. Accord Age Matters supported Steve to register with a variety of recruitment websites and update his CV.

One of the problems Steve had was access to the internet. Steve was a member of the library but had never used their computers so Accord Age Matters visited the library with Steve and worked with him to improve his confidence using the internet, searching for work and sending emails. In January 2017 Steve applied for a job online and attached his CV. He did it completely by himself and commented ‘that was the first time I’ve attached my CV to an email myself, I’m really pleased.’

Steve’s confidence has improved since working with Age UK Walsall and with his increased IT skills and pursuing up to date qualifications Steve hopes to return to paid employment in the very near future.

Support Provided

The support provided includes:

  • providing advice and information on a range of support available
  • seeking volunteering, work placement and vacancies suitable for people on the programme
  • engaging with individuals on the programme to assess their employment aspirations and training development needs.

For more information, please contact either Penny Betts, Helen Charlesworth or Lisa Jarvis  on 01922 638825

Our Direct Payment Support Service offers advice and guidance for people considering going onto Direct Payments or Individual Budgets. Our Support Officers will be a point-of-contact during every stage of the process and be on hand for continued support as and when needed.

We are also able to support people who choose to have a Personal Health Budget.

CONTACT Chloe Smith, Freya Belgian or Megan Bennett, Direct Payment Support Officers on 01922 638825


Give us a call on 01922 638825 or use the form opposite to send us a message.
We'd love to hear from you